Frequently Asked Questions
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Below are a list of Frequently Asked Questions that may help you in running or managing your Jumba hosting account.
Contents |
General
- How to I get support?
- There are quite a few support methods you can use if you need some help. Usually if you know what the problem is, you might have some luck searching through this Wiki, or asking in the forum.
- Alternatively, you can send an e-mail to support@jumba.com.au which is checked at all times of the day. Finally, if you're still in need of assistance, you can try giving Jumba a call on 1300 855 554.
- For more information, see main article: Jumba Support
Hosting
- I've migrated my website to Jumba - why doesn't my hostname let me get to my site?
- If you've just updated your name servers, you will generally need to wait 24-48 hours for your domain to "propagate" and for your computer to realise your site has changed IP address.
- For more information, see main article: DNS
- Now that I have my website with Jumba - how do I change the website related settings?
- All of your website settings can be controlled through cPanel, which you will need to login to by using the details in your welcome email.
- For more information, see main article: cPanel
- Does Jumba support SSH access to my website? How do I use it?
- Yes! SSH is available on hosting accounts free of charge. You need to email support@jumba.com.au to get this enabled, in your email please include the last 4 digits of your credit card or your Modern Bill password for authentication.
- For more information, see main article: SSH
- Which server am I on?
- There are quite a few servers at Jumba, most in Canberra, with some in the United States. You can find out what server your website is hosted on by running a simple script.
- For more information, see main article: Which Server
- How do you disable the directory listing, but still allow use of the files without password?
- In your .htaccess file add Options -Indexes
- For more information, see main article: htaccess
Domains
- How do I manage my domain name purchased from Jumba?
- Domain management can be accessed through 2 different systems, please see Domain management for more information.
- I have multiple domain names, how do I make them point to a single website?
- You can create Parked Domains for the additional domain names, which point those domains to your main site.
- For more information, see main article: Parked Domains and How to add and remove parked domains
- Will I receive notification when my domain name/s are about to expire?
- Yes, e-mails and an invoice will be sent around a month before the domain name will expire. Make sure your contact details are kept up to date!
- How do I use Jumba Hosting but keep the current mail server intact?
- You need to redirect your domain email to your current mail server.
Databases
- How do I create new databases and use them?
- You can set up a database in your control panel and connect to it with a server-side script.
- For more information, see main article: cPanel, MySQL databases (cPanel), and Code Languages.
- How do I add tables and data to my database?
- You can use phpMyAdmin in the control panel to add, update and delete database tables.
- For more information, see main article: phpMyAdmin and Code Languages.
- How can make automatic database backups?
- Use cron jobs in cPanel to schedule a PHP or other server-side script.
- For more information, see main article: How to Schedule MySQL Backups
